Key figures

Datos Significativos

Aguas de Murcia in figures
 

Our main mission is efficient management of the complete water cycle, in harmony with the environment, and improving quality of life for residents in Murcia in line with our strategic actions.

We have established an innovative, social and sustainable digital management model.

 

Three-pillar strategy

 

Planet-People-Shared Value

 

Below we present the main milestones Aguas de Murcia achieved in this field in 2020:

We supply

459,403

inhab.

Districts supplied

28

 

Districts

Surrounding towns

55

Surrounding towns and suburbs

Nº of registeres customers

191,846

customers

Consumption

112

litre/inhab./day

Wastewater treatment plants

16

units

Drinking water network

2,223

km

Sewer network

1,774

km

Analyses

119,843

per year

 

OBJETIVES 2022
It is important to know what they are..
  • 8% increase in the percentage of digital users 
  •  Improvement in the degree of customer satisfaction (NPS greater than 40%)
  • Compliance with Plan to Change Meters more than 12 years old
  • Adaptation of Public Service Office to Universal Accessibility
  • Promotion of Digital Invoice reaching 40% of contracts
  • Promotion of dialogue with community groups
  • Calculation of Carbon Footprint and definition of Reduction Plan
  • Awareness Raising and Training for all staff
  • Installation of new pumps that improve energy efficiency of purification, pumping, and the Contraparada Water Treatment Plant
  • Installation of photovoltaic panels in various facilities (Contraparada Water Treatment Plant, WWTPs, etc)
  • Increase in production of renewable energy
  • Increase in cogeneration energy (6 GWh/year)
  • Increase in production of biogas throught management of non-hazardous waste
  • Generation of 500 kWh/day in the recovery of network energy
  • Renewal of the vehicle fleet. More sustainable vehicles (3 electric and 3 hybrid)
  • Reduction of energy consumption by 1 % compared to 2021
  • Installation of presence-sensor lights in offices